RubriX · customer experience, scored

Know where to test next. Then prove it moved.

RubriX scores every step of your customer journey, from the first ad to the last email, and tells you which change is worth making first. Let 60 years of experimentation experience define where you test next, and track yourself over time.

Free. One journey. No credit card.
RubriX agentlive
> crawling 1,284 pages and 6 flows> scoring checkout against 18 criteria> reading 6 competitors on the same step> ranking 42 ideas by expected uplift> test this next: show total before form
Experience score · illustrative
Ad to purchase
/ 100+7 since last quarter
Trust
78
Usability
41
Comprehension
66
Motivation
58
Cost
70
Test this next

Checkout · show the total before the form

Seven fields before the price appears. Similar tests in retail have lifted completion. Lever: effort. Bias: commitment and consistency.

The problem

You have the data. You have the ideas. What you do not have is a way to decide.

Dashboards show the drop. Backlogs fill up with opinions. Tests get picked by whoever argues loudest, and nobody can say whether the experience is better than it was a year ago.

RubriX gives every step a score, every idea a rank, and every quarter a number to beat.

What you can do

One workspace for everything between the ad and the sale.

Monitor your health score over time

One number for the whole experience, re-run as you ship. Watch it move quarter on quarter, by journey and by channel.

Study your funnel

See where people leave, how much it costs you, and which pillar failed at that step.

Map your journey

From the Meta ad to the landing page to the welcome email. One map, every channel, every step scored on the same scale.

See the health metrics of your pages

Speed, findability, accessibility, agent readiness and the five pillars, per page. The foundations and the persuasion in one view.

See every page

A full inventory of your site and flows with a score on each, so nothing important hides in a corner nobody checks.

Map your competitors

How each competitor treats the same step and which behavioural levers they pull. Side by side, by category and by market.

Centralise ideation

One place for every idea, from any team, tied to the step it fixes and the pillar it moves. No more scattered decks and spreadsheets.

A systematic backlog

Ideas ranked by expected uplift, effort and evidence. The top of the list is the next thing to build.

Meta analysis on the best test to run

Draws on tests that have already run in your category to tell you which test is most likely to win next, and by how much.

Let 60 years of experimentation decide where you test next.

RubriX is built on the combined experience of a team that has run experimentation programs for some of Australia’s largest retailers, telcos and loyalty businesses. Every test they ran, won or lost, is evidence the platform draws on.

You get the pattern library. Your competitors get to guess.

The backlog

A backlog that ranks itself.

Every idea is tied to a journey step, a pillar and a lever. The expected uplift comes from tests that have already run in your category. The top of the list is the next thing to build.

Experiment backlog · illustrative · ad to purchase
By uplift
By effort
By pillar
#IdeaStepPillarLeverExpected upliftEvidence
1Show the order total before the formCheckout
Usability
Effort+4% to +9%12 tests · strong
2Match ad promise to landing page headlineMeta ad to landing
Comprehension
Messaging+3% to +7%8 tests · strong
3Delivery date on the product pageProduct
Motivation
Delivery+2% to +5%15 tests · strong
4Review count next to priceProduct
Trust
Social proof+1% to +4%9 tests · medium
5Welcome email: one offer, one buttonWelcome email
Motivation
Momentum+1% to +3%5 tests · medium
6Guest checkout as the defaultCheckout
Cost
Soft cost+1% to +3%6 tests · medium
How it works

Data says where. RubriX says why and what to do. Results say what it was worth.

1

Connect and score

Point RubriX at your site, your ads and your email flows. Connect analytics if you have it. Every step gets a score and a reason.

2

Prioritise and design

Low scores come with the lever to pull and the behavioural pattern that lifts it, ranked by expected uplift. Score a new design before it goes to dev.

3

Ship, measure, repeat

Run it as a test or ship it straight. The result feeds back into your score and into the next recommendation. Over time, the line goes up.

The score

Five things every customer weighs before they act.

HRSTX scores each step on the same five pillars, weighted for where the step sits and what market you trade in. The same scale for an ad, a page and an email, so you can compare them.

TrustSecurityCredibilityLegitimacyUsabilityUser flowEffortChoiceAttentionPersistenceComprehensionEducationProductcomprehensionTransactionalcomprehensionMotivationValuestatementProduct rangePreview accessDeliveryMomentumCostSoft costFinancial costHRSTX
The HRSTX wheel · five pillars, eighteen criteria, one hub

Trust. Do they believe you are safe, credible and real?

Usability. How much effort does the next step cost?

Comprehension. Do they understand the product and the deal?

Motivation. Is there a reason to act now, not later?

Cost. What does it cost them, in money and in friction?

Criteria sit opposite their counterweight. Strong Persistence means Momentum matters less. The wheel shows the trade-off, not just the gap.

Behavioural biases wrap the outside. Each one is tagged with evidence strength and manipulation risk, so you know what you are trading.

Foundations sit underneath. Offer and price, performance, findability, accessibility, service. If the floor is broken, no amount of persuasion holds.

Built for enterprise

Your data stays in your workspace and never trains anyone else’s.

Hosted in Australia for Australian data residency.

Free HRSTX score

Pick one journey. We will score it and tell you what to test first.

Give us a URL and the journey you care about. We score it across the five pillars and send back the number, the reasons and the one change we would make first.

  • Five pillar scores with the reason behind each
  • The first test we would run, and why
  • How two competitors handle the same step
Journey to score

No credit card. We only look at what any customer can see.

Already know you want the workspace? Sign up for RubriX